Refund policy
At Inversiv, we pride ourselves on creating high-quality, handcrafted products. We stand behind our craftsmanship and want you to be completely satisfied with your purchase. If you have any issues with your order, please contact us at shop@inversiv.com, and we'll work with you to make it right.
1. Return Policy
We offer a 30-day return policy. You have 30 calendar days from the date of delivery to initiate a return. To start a return, please contact us at shop@inversiv.com. We'll provide you with instructions on how to proceed with your return.
1.1 Condition of Returns
To be eligible for a return, your item must be:
- In the same condition as you received it
- Unused
- In the original packaging
- Accompanied by the receipt or proof of purchase
1.2 Non-Returnable Items
Certain items are non-returnable due to their nature:
- Custom or personalized orders
- Items marked as final sale
1.3 Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item).
2. Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
2.1 Inspection Upon Receipt
Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us at shop@inversiv.com within 48 hours of delivery.
2.2 Photographic Evidence
For damaged or defective items, we may request photographic evidence to expedite the resolution process.
3. Exchanges
3.1 Exchange Process
We recommend returning the original item for a refund and placing a new order for the desired item. This ensures you get exactly what you want and expedites the process.
3.2 Exception for Defective Items
If you received a defective item, contact us immediately at shop@inversiv.com. We will arrange for an exchange at no additional cost to you.
4. Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at shop@inversiv.com.
For any questions or concerns about our return policy, please don't hesitate to contact us at shop@inversiv.com, check out our Frequently Asked Questions page or contact us using our contact form.