Yes, we offer free shipping on all orders over $49 within the continental US.

Most orders are processed and shipped within 1-5 business days (typically 1-2 days). This is due to the handcrafted nature of our products. Once shipped, delivery usually takes 3-5 business days within the continental US.

Currently, we only ship within the United States. We're exploring options for international shipping and hope to offer this in the future.

Once your order has shipped, you'll receive an email with tracking information. You can also log into your account on our website to view your order status and tracking details.

If your package is lost or arrives damaged, please contact us immediately at shop@inversiv.com. We'll work with you to resolve the issue promptly.

Yes, we offer expedited shipping for an additional fee. During checkout, you can select from available shipping options based on your location and desired delivery timeframe.

We can ship to P.O. boxes and APO/FPO addresses using USPS. Please note that delivery times may be longer for these addresses, and some size restrictions may apply.

We take great care in packaging our products to ensure they arrive safely. Each item is carefully wrapped and placed in sturdy boxes or bubble mailers with appropriate padding to minimize the risk of damage during transit.

Yes, if you order multiple items, we'll combine them into one shipment whenever possible to minimize shipping costs and environmental impact.

We primarily ship via USPS and UPS, choosing the most efficient option based on the package size, weight, and destination.

Currently, we do not offer local pickup options. All orders are shipped directly to the address provided during checkout.

We offer a 30-day satisfaction guarantee on all our products. If you're not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund or exchange.

To initiate a return or exchange, please contact us at shop@inversiv.com with your order number and reason for the return. We'll provide you with further instructions.

Customers are responsible for return shipping costs unless the item is defective or we made an error in your order.

Once we receive your return, we'll process your refund within 2-5 business days, typically sooner. In some cases it may take an additional 5-10 business days for the refund to appear on your account, depending on your bank or credit card company.

Returned items should be in their original condition, unused, and with any original packaging. We reserve the right to refuse returns that do not meet these criteria.

Due to the unique nature of customized or personalized products, we generally do not accept returns or exchanges for these items unless they are defective or damaged upon arrival. This policy ensures that we can continue to offer customization services while maintaining the quality and integrity of our products.

Here are some important points to consider regarding customized or personalized items:

• Accuracy: Please double-check all customization details (e.g., text, designs, dimensions) before placing your order. We produce items exactly as specified in the order.
• Production process: Once a customized order is in production, we cannot cancel or modify it.
• Defects or damages: If you receive a customized item that is defective or damaged, please contact us within 48 hours of delivery with photos of the issue. We'll work with you to resolve the problem, which may include repair, replacement, or refund.
• Satisfaction guarantee: While we can't accept returns for customized items, we stand behind the quality of our work. If you're unsatisfied with your customized product for reasons other than the customization itself, please reach out to us, and we'll do our best to find a solution.
• Bulk orders: For large custom orders, we recommend ordering a single sample first to ensure the customization meets your expectations before proceeding with the full order.

We encourage you to contact us with any questions or concerns about customization before placing your order. Our team is here to help ensure your customized Inversiv product is exactly what you envision.

If a part of your product is damaged or defective, we may be able to send a replacement part rather than replacing the entire item. Please contact us with details and photos of the damaged part, and we'll assess the best solution.

We accept Apple Pay, Google Pay, Shop Pay and all major credit cards (Visa, MasterCard, American Express, Discover)

Yes, our website uses industry-standard SSL encryption to protect your personal and financial information during the checkout process.

Generally, we allow only one discount code per order. If you have multiple codes, please use the one that provides the best value for your purchase.

At this time, we do not offer direct financing options. However, customers can use Shop Pay (subject to approval) for purchases if they wish to finance their order.

Yes, all our products are handcrafted in our workshop in Cleveland, Ohio. We use a combination of traditional woodworking techniques and modern manufacturing processes to create our unique pieces.

While our stands are optimized for specific items (records, cards, dice), many customers find creative alternative uses for them. However, we can't guarantee their performance or stability with items they weren't designed for. If you have a specific alternative use in mind, feel free to contact us for advice.

Our vinyl record stands are engineered to safely hold and display single, double, and even triple LP albums. The exact weight capacity varies by model, but all are designed to securely hold standard vinyl records without risk of tipping or damage.

Absolutely! We're constantly exploring new ideas and designs. We value customer feedback and often use it to guide our product development. If you have suggestions for new products, we'd love to hear them!

Yes, our products are built to withstand regular use and are suitable for both personal and commercial settings. If you're considering a large order for commercial use, please contact us to discuss your specific needs and any potential customization options.

While we don't offer a formal warranty, we stand behind the quality of our products. If you experience any issues with your purchase, please contact us, and we'll work with you to make it right.

Some of our products require minimal assembly. They ship flat with easy-to-follow instructions, and most customers find they can set up their stands in just a minute or two without any tools.

To maintain your Inversiv product, simply dust it regularly with a soft, dry cloth. Avoid exposing the wood to excessive moisture or direct sunlight to preserve its beauty.

Yes, our wall-mounted products, like the Floating Dice Shelf, use damage-free Command strips for easy installation and removal.

Most of our products are designed for tool-free assembly. In cases where tools are needed, they're typically limited to a simple Allen wrench, which we include with the product.

Our products are designed with durability in mind, but they're not specifically designed as toys. We recommend keeping them out of reach of small children and pets to prevent potential damage or accidents.